Online Portal Training Centre

Logging into the online portal

visit https://online.faagroup.com.au 

Enter the issued login details (remember this is case sensitive)

Username:

Password:

Customer Code:

Once you’ve logged it will redirect you to the dashboard.

This page is the main page of our portal and provides you with critical business updates and the navigation menu.

The Menu consists of:

• Dashboard
• Quick View
• View/Add Pickups (Dependant on the pickup/consignment option selected)
• Consignment
• Manifest
• Track & Trace
• POD
• Settings

My Profile

You can customise your profile display settings by clicking on you display name in the top right corner of the page.

A drop down menu will appear.

Select “My Profile”

 Changing your display name by re-entering the First and Last name fields and clicking “SAVE”

Profile Settings

To change profile settings click the settings tab

 You can change your view options and select viewing defaults for multiple pages:

• View/Add Pickups page
• Consignment Page
• Manifest

Note that pickup allotment and status export will not appear unless your a system administrator.

Once finished amending the options click the “SAVE” button to confirm the changes.

Changing your password

Click on the change password tab.

Enter your current password

create a new password 

confirm your new password 

click on “Change Password”

The view/add pickup page has two uses.

1. Creation of Pickups

The creation of pick ups is completed on this screen when your not set up for creating pick ups through the consignments. 

To Create a pickup using the consolidated pickup option click “ADD PICKUP”

If you have these permissions. 

The Pickup number will generate automatically 

Select the pickup date (note it defaults to today’s date automatically)

The time of entry is automatic

Select the who pays (this can be defaulted – see default options instructions)

Select the mode (this can be defaulted – see default options instructions)

Enter the sender details (this can be defaulted – see default options instructions)

You can select from the drop down box, alternatively select an option to add

A. Add Sender to List (this will just add to the sender list and is not visible in the receiver list)

B. Add to Both (Visible in the sender and 3rd party list)

C. 3rd Party (for third party collections)

when entering manually 

Enter the Name of the company 

Enter the Address 

ensure the suburb is displayed as per the below example (otherwise it will reject on submission)

Enter the contact person and phone number 

Ensure that the Sending City is selected (if not selected the pickup will not submit to FAA)

When selecting the pickup location the following options cover the states listed.

FAA Brisbane covers all Queensland pickups 

FAA Sydney covers all New South Wales pickups 

FAA Melbourne covers all Victoria, Tasmania, South Australia, Northern Territory and Western Australia pickups.

Enter the ready and close times 

Dangerous Goods involved? 

If so select “YES”

Enter the Class / Packing Group / Hazchem Numbers and UN Number

Select the Food Grade Material option if the freight is food or Pharmaceutical

Pallet Information 

Enter the total of Plain, Chep or Loscam quantities on the collection

Special instructions can be entered to give further information about the consignment note.

Pickup Load Details

The pickup load details are consolidated into each state totals

example 

Total quanities for Sydney are to be entered altogether in the Sydney load details and so on.

Submitting the Pickup 

Two options are available 

1. Save & Submit (Submits the pickup straight to FAA)

2. Save (This does not submit the pickup to FAA, you can continue to edit and submit at a later date) 

2. Viewing pick ups created through the consignment system.

Filter Options

You can filter the view by account no, date range and status.

The option to include deleted items or hide submitted pickups can be selected.

Select the desired filter option and click “SEARCH”

Consignment Dashboard List Functions

V = VIEW

E = EDIT (NOT AVAILABLE AFTER SUBMITTING)

TL = THERMAL LABEL

C = CONSIGNMENT NOTE

PL = A4 LABEL

P = PICKUP SLIP

DG = DANGEROUS GOODS MANIFEST

EM = EMAIL FILES

D= DELETE (NOT AVAILABLE AFTER SUBMITTING) MUST CONTACT CUSTOMER SERVICE FOR DELETION

How to correctly enter a cosignment

Click on the “CONSIGNMENT MENU” (LEFT SIDE)

Click “ADD CONSIGNMENT”

This will take you to the consginment entry page.

Step by step information required

1. CONSIGNMENT NO (GENERATES AUTOMATICALLY)

2. CARRIER: FREIGHT ASSIST AUSTRALIA (SELECTED AS DEFAULT IF CONFIGURED – REFER TO SETTINGS)

3. DESPATCH DATE – THE DATE THE CONSIGNMENT IS COLLECTED/BOOKED

4. WHO PAYS: THE CUSTOMER WHO IS PAYING FOR THE FREIGHT, SOME CUSTOMERS MAY HAVE SUB ACCOUNTS)

5. SERVICE: GENERAL OR EXPRESS (DEFAULTABLE OPTION IN SETTINGS)

6. CONNOTE TYPE: NEW OR RETURN (DEFAULT TO NEW IN SETTINGS)

7. CREATE PICKUP (ALWAYS TO BE TICKED TO ENSURE PICKUP IS CREATED)

8. SENDER INFORMATION: SELECT FROM LIST OR ADD A NEW SENDER, OR ADD TO BOTH (SENDER AND RECEIVER)

9. RECEIVER INFORMATION: FROM LIST OR ADD A NEW SENDER, OR ADD TO BOTH (SENDER AND RECEIVER)

10. SENDER SUBURB 

11. RECEIVER SUBURB

12. SENDING CITY (MUST ALWAYS BE COMPLETED)

Ensure that the Sending City is selected (if not selected the pickup will not submit to FAA)

When selecting the pickup location the following options cover the states listed.

FAA Brisbane covers all Queensland pickups

FAA Sydney covers all New South Wales pickups

FAA Melbourne covers all Victoria, Tasmania, South Australia, Northern Territory and Western Australia pickups.

13. SENDER INSTRUCTIONS: CAN BE ENTERED WHEN REQUIRED OR DEFAULTED

14. RECEIVER INSTRUCTIONS: CAN BE ENTERED WHEN REQUIRED OR DEFAULTED

15. SPECIAL INSTRUCTIONS: (ANY INSTRUCTIONS REQUIRED FOR DELIVERING THIS CONSIGNMENT. IE: TIMESLOTS, TAILGATES, HAND UNLOADS ETC)

PICKUP INSTRUCTIONS:

PICKUP REQ: DROP DOWN MENU – NOT REQUIRED BY MORE INFORMATION PROVIDED IT ASSISTS WITH COLLECTION

PICKUP DATE: (REQUIRED) MATCH THE CONSIGNMENT DATE

READY AND CLOSE TIMES: REQUIRED

DELIVERY INSTRUCTION

DELIVERY REQ: DROP DOWN MENU – NOT REQUIRED BY MORE INFORMATION PROVIDED IT ASSISTS WITH DELIVERY

DELIVERY DATE: OPTIONAL SHOULD BE USED FOR TIMESLOT INFORMATION OR SPECIFIC DELIVERY DATE

DELIVERY TIME: USED INCONJUNCTION WITH DELIVERY DATE FIELD

DELIVERY REFERENCE: ANY SPECIFIC DELIVERY REFERENCE REQUIRED ON DELIVERY OR FOR MAKING TIMESLOT BOOKINGS.

LOAD DETAILS

CUSTOMER REF: PURCHASE ORDER NUMBER OR SPECIFIC REFERENCE FROM THE CUSTOMER

SPACES = PALLET SPACES 1.2 X 1.2 X 2.4 1 PALLET SPACE

DESCRIPTION = DESCRIPTION OF THE GOODS MAX 50 CHARACTERS

QTY = TOTAL PALLET QUANTITY

ITEM TYPE: IMPORTANT, ENSURE PLAIN PALLET, CHEP PALLET OR LOSCAM PALLET IS USED FOR PALLETISED FREIGHT, ALTERNATIVELY IBC OR CRATE FOR OTHER TYPES OF GOODS.

WEIGHT: TOTAL WEIGHT OF THE LINE E.G. 11 PALLETS THEN TOTAL WEIGHT OF THOSE 11 PALLETS

LENGTH, WIDTH, HEIGHT = IN METRES (USE SEPERATE LINES IF THEY VARY)

TO ADD ADDITIONAL LINES CLICK “ADD ANOTHER”

TICK IF APPROPRIATE: FOOD GRADE MATERIAL WHICH INCLUDES PHARMACEUTICAL PRODUCTS

PALLET INFORMATION 

IF TRANSFERRED DIRECT TICK THE “DIRECT TRANSFER TO RECEIVER” BOX

OTHERWISE WHEN CUSTOMERS TRANSFER ONTO FREIGHT ASSIST ACCOUNT THE FOLLOWING IS APPLICABLE.

MINIMUM 14 DAY DELAY FROM DELIVERY DATE.

SELECT THE APPROPRIATE EQUIPMENT TYPE: 

CHEP = REQUIRES REF/DOCKET NO

LOSCAM = REQUIRES REF/DOCKET NO

PLAIN = DOES NOT REQUIRE REF/DOCKET NO

EXAMPLE – CHEP

EXAMPLE – LOSCAM

ADDING ADDITIONAL FIELD FOR MULTIPLE EQUIPMENT TYPES

TO DELETE CLICK THE RED “TRASH BIN” FOR THE LINE YOU WISH TO DELETE

DANGEROUS GOODS

IF APPLICABLE TICK THE DANGEROUS GOODS OPTION

BY LAW THIS MUST BE COMPLETED IN FULL. THE CARRIER CAN REFUSE COLLECTION IF THIS DOES NOT MEET STANDARDS.

THE INFORMATION REQUIRED IS:

U.N NUMBER

PRODUCT = CUSTOMERS PRODUCT

PROPER SHIPPING NAME (IN FULL AND CORRECT)

CLASS

SUB RISK (IF APPLICABLE)

PACKAGING GROUP

PACKAGING TYPE

QTY OF ITEMS OF DG (NOT TOTAL PALLETS (IE: 10 DRUMS – ON THE PALLET, IT WOULD BE 10)

TOTAL WEIGHT OF THE DG

USE “ADD ANOTHER” FOR DIFFERENT PRODUCTS

SAVING AND CREATING THE PICKUP

CLICK ON “SAVE & CREATE PICKUP”

CONFORMATION SCREEN WILL APPEAR.

CLICK “YES”

THE OPTIONS TO PRINT CONSIGNMENT, LABELS AND DG MANIFEST WILL NOW BE AVAILABLE.

ONCE PRINTED THE CONSIGNMENT NOTE “CONNOTE” 

THE THERMAL OR A4 LABEL 

IF DG THE “DANGEROUS GOODS MANIFEST”

YOU CAN ADD ANOTHER CONSIGNMENT OR PROCEED TO MANIFEST.

Please ensure for any cancellations contact customer service on 1300 884 504

All consignments entered must be manifested.

The system will send the pickup (if using consignment pickup option) when clicking save and create pickup. however the consignment data does not submit to FAA until a manifest has been completed. This way you can download a manifest for drivers to sign. 

How to create a manifest.

Click the manifest button on the menu.

Click “ADD MANIFEST”

Select the Carrier as “FREIGHT ASSIST AUSTRALIA”

Tick each consignments you want to submit and manifest. or select the main tick button to select all.

All the consignments being loaded on the driver for collection.

Remeber that all information on load details must be accurate legally.

Click on “SAVE & PRINT” this will download a manifest file to print.

Click on the downloaded file to print the manifest.

Manifest example below. 

General Information and Default Settings

Configure default pickup and consignment information such as, who pays, express or general, carrier, sender, 

Click hove on settings and click “GENERAL INFORMATION”

On the General Information page, scroll to Default Settings.

You can confirgue your default 

• Carrier (Freight Assist Australia)
• Who Pays (Account)
• Service Type (General or Express
• Connote Type (New or Return)
• Sender (You sending account, most common collection point)
• Sending City (Most common city of collection)
• Item Type (Plain, Chep or Loscam Pallet, even IBC)

After changing your default settings click on “SAVE”

Sender / Receiver 

This controls your address book of sender and receivers, you can modify sender/receivers and update records. 

All Sender / Receivers created from Pickup or Consignment Entries reside here.

Click hove on settings and click “Sender/Receiver”

Use the search box to find the sender or receiver you wish to update.

After entering the search criteria Click on “SEARCH” (RED BUTTON)

This will display all matching or near matches

Using the “EDIT” BUTTON

select the appropriate sender / receiver and click the EDIT button

You can change the Name, Address, Email, Contact and Phone Number.

Add the address to be a sender or receiver or both.

Create default sender or recevier instructions

Add or Modify Sender Ready and Close Times

Add the Sending City information

After any amendments click on “SAVE”

POD

POD’S are now available online. 

Filters can be selected by ACCOUNT, CONSIGNMENT NO AND DATE RANGE.

Once selected click on “SEARCH”

To clear the filter click on “CLEAR”

To download a POD select the tick option, you can select multiple.

If you want to view one POD then click the appropriate “POD” hyperlink.

When selecting multiple and finished ticking all the appropriate POD’S to download you have two options; 

EMAIL

PDF

If selecting email, it will ask for the email to send the POD’S to.

Integration is available for POD’S, contact us at onlineservices@faagroup.com.au to arrange for this service. 

This module is in progress 

Remote Support Assistance

If you have been requested to grant access for remote support, these steps will guide you through the remote support setup process.

Firstly, click on the top right display button

Click on the Support button.

On the support page click on “Download”

This will take you to an external Freight Assist Australia web page called help.faagroup.com.au

Click on “Download Remote Support”

Click on the FAA Remote Support file download.

if prompted, Click run.

A install action will occur, wait for this to complete.

Note: this doesn’t leave a physical software install on your pc for security reasons its a once of application.

if prompted click “YES”

Accept the conditions

Enter your name and company then click “continue” to join the support queue.

once accepted you will see a message advising that you are connected and in a queue.

Please ensure the following process is followed when cancelling a consignment/booking. 

1. Click the red X button on the consignment note you wish to cancel. 
2. Email pickups@faagroup.com.au and advise the consignment note you wish to cancel. 
3. Customer Service will cancel the booking and confirm the cancellation has been completed. 

Please note if this process is not followed any futile charges will be applicable and no credit will be provided.