About Us
Your New Partner in Bulk Transport, Warehousing & Logistics Management, We Can Assist.
Freight Assist Australia Pty Ltd commenced operation in September 2012, since then the company has transformed into a leading bulk transport and logistics provider, specialising in general and express freight Australia-Wide. We are firmly focused on providing a solution driven approach and maintaining an “uncompromised” service level to everything we do. Our core specialties are vastly spread across a range of industries; including (but not limited to): food, manufacturing, dangerous and hazardous goods (packaged and bulk) and general products.
The Freight Assist Australia team brings together numerous years of experience in transport, logistics and warehousing of chemical and general freight. Our key personnel and senior leadership team include members from other industries across the corporate spectrum, providing the company with a diverse range of skills and a wealth of relevant industry knowledge to draw from.
Our growth and success is attributed to an extensive loyal customer base built through long-term relationships established over many years through our extensive experience and ability to service our customers above and beyond their expectations.
Our Vision
Is reliability a problem with your logistics provider?
Book an appointment with a Freight Assist representative to learn more about our reliability promise.
Our Mission
To deliver on our promise by providing uncompromised Service Excellence.
Is customer service important to you?
If service levels are suffering with your current logistics supplier, let us show you the Freight Assist service difference.
Key Milestones
Partner with Freight Assist to put your business on the road to success.
2011 - Company Registered
Freight Assist Australia was registered as a Pty Ltd Company with ASIC.
2012 - First Melbourne (Altona) Depot Opened
Freight Assist Australia commenced operations at Grieve Parade Depot located in Altona North.
2013 - Melbourne (Laverton) Depot Officially Opened
2014 - Melbourne (Laverton) Depot Site Upgrade
2015 - Major Service Upgrades in Transport & Storage
2016 - Sydney (Prestons) Depot Officially Opened
2017 - Melbourne (Altona) Depot Officially Opened
2019 - Sydney (Wetherill Park) Depot Officially Opened
Freight Assist Australia is pleased to announce that effective from the 30th of September 2019 we relocated our existing Sydney operations to a modern, larger facility located in the heart of the industrial precinct at 490 Victoria Street, Wetherill Park, NSW 2164.
2020 - Sydney (Wetherill Park) Obtained Dangerous Goods Storage Licence
Freight Assist Australia’s Wetherill Park depot officially obtained it’s license as a mixed dangerous goods storage facility.
The added service of storing class 2, 3, 5.1, 8, 9 dangerous goods only compliments our national bulk dangerous goods transport services.
Freight Assist Australia’s Melbourne Head Office is also licensed for class 2, 3, 4, 5, 6, 8, 9.
Our Core Values
Find out what drives Freight Assist to deliver excellence in freight service management. Our corporate values stem from being a family run business, combined with the ambition for business growth and success for our customers. We entrust our business leaders to deliver on every customer promise.
Relationships
Being transparent and open builds a strong foundation with our customers, suppliers, and staff.
Integrity
Honesty and respect is the foundation of a strong working relationship.
Innovation
Constant and never-ending improvement ensures our customers always receive the best service.
Reliability
Our professional and service focused commitment ensures our customers' satisfaction.
Safety
All injuries are preventable and all employees have the right to go home without incident.
Melbourne Operations
201 Maidstone Street
Altona, VIC 3018
View on Google Maps
Contact Number
1300 884 504 (Option 1)
Email
melbournedepot@faagroup.com.au
Operating Hours
Monday – Friday
Operations
07.00 AM – 08.00 PM
Customer Service
08.00 AM - 05.00 PM
Sydney Operations
490 Victoria Street
Wetherill Park, NSW 2164
View on Google Maps
Contact Number
1300 884 504 (Option 2)
Email
sydneydepot@faagroup.com.au
Operating Hours
Monday – Friday
Operations
07.00 AM – 05.00 PM
Customer Service
09.00 AM - 05.00 PM
Perth Operations
11 – 15 Fargo Way
Welshpool, WA 6106
View on Google Maps
Contact Number
1300 884 504 (Option 1)
Email
perthdepot@faagroup.com.au
Operating Hours
Monday – Friday
08.00 AM – 08.30 PM
Brisbane Operations
1/44 Shettleston Street
Rocklea, QLD, 4106
View on Google Maps
Contact Number
1300 884 504 (Option 3)
Email
brisbanedepot@faagroup.com.au
Operating Hours
Monday – Friday
07.00 AM – 04.30 PM
Adelaide Operations
151 - 159 Ryans Road
Parafield Gardens, SA, 5107
View on Google Maps
Contact Number
1300 884 504 (Option 1)
Email
adelaidedepot@faagroup.com.au
Operating Hours
Monday – Friday
06.00 AM – 08.00 PM
