Customer Support
Quick Reference Guide for Freight Assist Customers
We’re always looking a new ways to improve our freight services, to better meet your needs. This page contains a range of resources to manage your account with Freight Assist.
For assistance please contact the Freight Assist Sales Team via email: sales@faagroup.com.au or call 1300 884 504 during business hours.
National Sales
1300 884 504
Transport
Online Enquiry
Warehousing
Online Enquiry
Tools & Apps
View All
Customer Resources for Freight & Shipping
To clarify any information specific to your circumstances, please speak to your Account Manager.
Connote Guides
How to complete a connote
Click through to view a properly completed connote with a diagram and explanation for each section. You can download and save the completed example connote.
Credit Application Form
Submit your credit application online
Click through to our online credit application form. Please note that credit approval is subject to business and finance checks.
Dangerous Goods
Requirements for transporting dangerous goods
Click through to see what information is required by Freight Assist for transporting dangerous or hazardous goods.
Delivery Transit Times
Timetable showing zones and times
Quick reference to our country and city transit schedules.
Fuel Levy
Fuel levy calculation and monthly table
Our fuel levy page is updated each month. Click through to see the fuel levy calculation formula and this month's fuel levy figures.
Terms and Conditions of Cartage
Terms of business for customers
Our full terms and conditions document is located here. Please read each section and contact us if assistance is required.
Volumetric Charges
Calculation of volumetric charges
Read how we calculate our shipment rates for all customers.
Zone Guide
Australian shipping zones in all states
We offer a searchable online table showing the zone codes for all states, cities and suburbs. You can also download our PDF zone guide.